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Safety and Onboard Rules
Your money always comes back to you in full, straight to the original payment method: If the cancellation happens before your booking is confirmed, your payment is still only an authorization hold on your card — nothing is ever actually charged. Depending on your card issuer, it can take up to about a week for the hold to disappear from your statement. If the booking was already confirmed and paid, our team issues a full refund directly back to the card you paid with. And of course, our support team will be happy to help you find an alternative date or experience.
Still can't find it?
Our team responds to every message in less than an hour during the day, and usually much faster.