How can we help?

To provide you with maximum flexibility while protecting providers, each partner chooses one of 4 cancellation tiers. The chosen policy is always clearly displayed on the service page: Flexible Policy: Full refund for cancellations made up to 24 hours before your adventure start time. Moderate Policy: Full refund for cancellations made up to 72 hours before departure. For cancellations made between 72 and 24 hours before the start, a 50% refund is issued. Strict Policy: Cancellations made more than 7 days in advance receive a 75% refund. Cancellations made between 7 days and 72 hours before the start receive a 50% refund. Cancellations made less than 72 hours before the trip start time are non-refundable. Non-refundable Policy: No refunds are available from the moment the booking is confirmed (except in cases of force majeure or cancellation by the provider themselves). Important Note: Failing to arrive at the scheduled time (No Show) is treated as a cancellation by the guest, and the full payment is retained.