Hi! We answer every message ourselves, no outsourced help-desks, no bots. Whether you're a guest with a question about a booking, an owner needing help with your listing, or someone reporting a bug: here's how to reach us.
info@haflaga.co.il — best for anything non-urgent. We usually reply within a few hours during the day, and always within 24 hours.
Phone & Support
+972-72-200-0007 — for time-sensitive issues: a captain hasn't shown up, you're at the dock, you missed your trip, etc. Online support works across all platform channels.
Address
Hahami Connect Ltd. (Company No. 517144812)
7 Rahav St., Bat Yam, Israel
What we cover
- Help finding the right boat or experience.
- Booking changes, cancellations, and refunds.
- Captain or operator no-shows and disputes.
- Account questions, login problems, app bugs.
- Becoming a partner — listing your boat or operating in a new marina.
- Press, partnerships, and business inquiries.
Account & data
For requests about your personal data (access, correction, export, or deletion) see the Data Deletion page or our Privacy Policy.
App-store reviewers
For questions related to App Store or Google Play app review, please email info@haflaga.co.il with "App Review" in the subject line and we'll prioritize your message.