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Business Management (For Providers)

What happens if a booking request comes in from a guest and I don't confirm it on time?+

To maintain a fast service, the system allocates a specific response window. If you do not manually confirm or decline the request within this window, and those hours were left open in your calendar, the system will automatically confirm the booking based on the availability you specified to ensure the guest's trip. Always keep your calendar up to date to avoid Double Booking.

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