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Business Management (For Providers)

What should I do if a guest damages my equipment?+

Document everything: Take clear photos of the damage as soon as you notice it and write down the details of what happened. Contact us: Reach Haflaga Support through the system chat in the app, by email at info@haflaga.co.il, or by phone/WhatsApp at +972-72-200-0007 for time-sensitive situations. Our team will review the incident and help mediate a fair resolution. Talk to the customer: you can clarify the details together in the app chat — if a conversation isn't open yet, our support team will help put you in touch. Chat history is monitored and helps us resolve the matter as fairly as possible.

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