Everything you need to know

Because we bring guests straight to your pier! The Haflaga platform provides instant, targeted access to thousands of users. Our advanced business management system handles all the routine tasks for you: a smart calendar to prevent overlaps, flexible rate customization, an integrated client chat, and fully secured, guaranteed payouts.

Joining the platform and publishing your listing is absolutely free! We only charge a commission on bookings that are successfully placed, confirmed by you, and actually paid for by guests through our system. If you don't get bookings, you don't pay us anything. We cannot guarantee a fixed number of bookings in advance, as order volume is dynamic and depends on your calendar availability, pricing tier, seasonality, and overall market demand.

No, control over your schedule is completely in your hands! You have full right to decline a booking request. However, to maintain a high visibility rank for your profile in the app, we strongly recommend blocking out busy dates and hours in advance using the calendar synchronization feature.

To maintain a fast service, the system allocates a specific response window. If you do not manually confirm or decline the request within this window, and those hours were left open in your calendar, the system will automatically confirm the booking based on the availability you specified to ensure the guest's trip. Always keep your calendar up to date to avoid Double Booking.

The publishing and editing process is organized through a clear menu hierarchy: Adding a New Listing: Log into the app, go to the "Account" tab, tap the blue "My Space" panel, enter the "Manage listings" subsection, tap the circular "Add" button at the top of the screen, and fill out your business details. Editing an Existing Listing: Log into the app, go to the "Account" tab, tap the blue "My Space" panel, enter the "Manage listings" subsection, and select the specific listing you wish to update.

General Location: In the "Account" tab, go to "My Space" > "Manage listings," select the relevant listing, tap "Meeting Point," and enter the country, city, and marina name (e.g., Israel, Tel Aviv, Marina Tel Aviv). Exact Coordinates: In this same listing settings menu, you can pin the exact GPS coordinates, which will display a clear digital map to guests in the app on the day of their activity.

Your profile is your digital storefront! In the "Description" Section: We recommend adding a short, engaging, and welcoming text detailing the route, program, amenities, equipment, or unique features you offer. In the "Photos" Section: You can upload high-quality photographs of your vessel, interior, gear, or services in action. Bright, professional wide-angle photos significantly increase your booking conversion rate on the platform!

(For Vessel Owners) Go to "Account", enter the "My Space" panel, select "Manage listings," click on your vessel, and open the "Documents" tab to upload photos of your licenses and insurance policy. In the "Max Guests" field, specify the capacity strictly in accordance with your maritime license. The system will automatically block bookings that exceed this limit.

To set up your pricing, follow this path: "Account" tab > "My Space" panel > "Manage listings" subsection > select the required listing > "Rate customization" section. Inside it, you will see the "Pricing management" settings and the "Active rates" block: Simple: Allows you to set a fixed, uniform price that repeats consistently across days of the week and hours. Advance: Gives you full, granular control! You can set variable prices based on seasons, specific date ranges, holidays, weekends, or different types of experiences.

After navigating to the "Rate customization" menu, scroll down to the "Active rates" block and tap the "Add rate" button. Configure the parameters: the booking type (private for the whole vessel or shared per person), the amount and currency (ILS, USD), the date/hour range, and link the rule to the matching atmospheres so guests can easily find you via filters. When finished, tap "Done".

The system allows you to divide your working day into separate time slots and apply a dedicated rule, atmosphere, and exact price to each slot. For example: you can specify in your pricing rules that from 05:00 to 10:00 your listing is available only for the "Fishing" category (at one rate), from 12:00 to 15:00 it is open for the "Parties" category, and from 17:00 to 20:00 it appears exclusively in the "Romantic Cruise" category at sunset. The app will automatically display your listing to guests in the correct category during the right hours!

Absolutely. Your earnings are fully protected by the specific cancellation policy you selected and configured for that listing on the platform. If a guest violates the cancellation rules, you receive the payout for that booking (minus the standard platform commission) just as if the activity had taken place.

To prevent Double Booking, tap "Calendar Synchronization" in your account settings and connect the system to your personal calendar (Google Calendar or Apple Calendar). All confirmed bookings in Haflaga will automatically sync to your phone. Please note: despite the automation, the provider holds personal responsibility for regularly verifying that their calendar is up to date within the Haflaga app.

Earnings & documents: On the account screen, open "My Space" and tap "Request payout". There you can see your balance breakdown (locked, available, and already-paid amounts), your full payout history with statuses, and the documents for each payout — the invoice you uploaded and our bank-transfer confirmation once the payment goes out. Please note: order tax invoices are issued to the guest — as a provider, you are paid through payouts. Payouts: Earnings from an activity become available at the beginning of the following month. To withdraw them, submit a payout request in the app (with your invoice attached) before the monthly cutoff date. Once our team reviews and approves the request, the money is transferred to your bank account. Missed the cutoff? Contact us — an early payout can be arranged for a fee.

Document everything: Take clear photos of the damage as soon as you notice it and write down the details of what happened. Contact us: Reach Haflaga Support through the system chat in the app, by email at info@haflaga.co.il, or by phone/WhatsApp at +972-72-200-0007 for time-sensitive situations. Our team will review the incident and help mediate a fair resolution. Talk to the customer: you can clarify the details together in the app chat — if a conversation isn't open yet, our support team will help put you in touch. Chat history is monitored and helps us resolve the matter as fairly as possible.

Yes. To maintain a safe, pleasant, and respectful community, as well as to provide you with full protection and support in case of misunderstandings, chats within the app are monitored and moderated by the system. The chat history is also utilized by us to resolve any disputes as fairly as possible.

Yes. The platform reserves the right to temporarily restrict or permanently block the account of a user or provider in cases of severe safety violations, fraud, abusive behavior, or attempts to bypass the platform's secure payment system. We do this exclusively to protect our community and ensure fair conditions for everyone.